You can create an account or you can place an order as a guest. If you think you’ll be shopping with us on a regular basis, we recommend you to create an account. It takes only a few minutes and it’s a quicker way to check-out or to check your order status and history.

On the top right hand top of the navigation bar, go to the login page and click on « Forgot password ». You will receive an email and will be guided to reset your password.

When your payment is approved, you will receive an order confirmation email from us. As soon as we ship your order, you'll receive a shipping confirmation email with tracking information. If you are a registered customer, you can access anytime your order status.

IMPORTANT: our emails can land into your junk folder. Make sure to add BLUE ICE to your safe senders list.

We try to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes (change items or sizes). If you make a mistake in the delivery address, please contact us asap by phone +33 4 50 21 14 89 | +49 89 262025905 | +43 1 2056367033 | +41 43 216 34 28

You can cancel your order any time before your order is shipped. Once your order has been dispatched, you will need to return your item to us after receipt. Please more details on our returns policy HERE.

Unfortunately, it is not possible to exchange items. We will ask you to return your original order and place a new order for the color or size you desire. You will find here the sizing guide for our BACKPACKS, HARNESSES and ICE-TOOLS to help you out to find the most appropriate size.

If you placed your order in guest mode, your order won’t be displayed in your account as it won’t be associated with any user’s account. You can follow your order status and delivery with the tracking number you should have received by email.

IMPORTANT: our emails can land into your junk folder. Make sure to add BLUE ICE to your safe senders list.

You will find our shipping options and costs for your country on our delivery page. Depending on where you are located, delivery can take from 4 days up to 7 days and shipping costs are 10€, 15 CHF, 15£. Shipping costs are free from 100€, 200 CHF and 150£.

Standard delivery is free for all orders over 100€, 200 CHF and 150£. From time to time, we release promo codes which grant you free shipping. To be the first to know about these promotions, please subscribe to OUR NEWSLETTER.

For now, we do ship in France, Germany, Austria, Italy, Spain, Netherlands, Poland, Denmark, Belgium, Slovakia, Finland, Czech republic and Sweden. We also have a dedicated website for Switzerland and the UK. At the moment no delivery is guaranteed outside of the countries mentioned above but please do not hesitate to contact us by email: sales.eu@blueice.com.

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. We shipped our orders with GLS Flex Delivery Service*. Hence, you will be alerted by sms or by email when your parcel is out for delivery. In case of unavailability, you will be able to reschedule delivery or deliver your parcel to a new location for free.

*except UK orders which are sent with Colissimo International service. You will be able to track your parcel using the tracking number shown on the drop-off receipt or missed-delivery notice.

You can return your order within 14 days. Note we CANNOT allow returns on PPE for safety reasons. Orders placed on our website CANNOT be returned in store. Please find more information on our return policy.

All returns are free* and easy to handle. A return label will be sent to you after being validated by our customer service. You will find our return policy.

* For PRO orders, return fees will be at your charge. The return address is the following:

BLUE ICE EUROPE PRO RETURNS

336 Route du Nant Jorland, 74310 Les Houches, France

We are very sorry for this inconvenience and would like to apologize for this issue. We will kindly ask you to return the item to us. Please refer to our return policy for the different steps and guidelines. Once we receive your request, you will receive a free return label to facilitate your return.

Unfortunately, we do not allow returns on PPE for security reasons. If you’re hesitating between two sizes, you have the possibility to try and buy your product in store (you will find the list of our retailers) or you can visit our page dedicated to sizing of our HARNESSES and/ or our ICE-TOOLS. You can also contact our customer service to get some help by email: sales.eu@blueice.com

Refund will be made upon receipt of your parcel. You will receive your payment within 7 working days after receiving your parcel on the credit card used for the purchase or Paypal if you choose this payment at first.

You will find the details of our warranty policy on the dedicated warranty page.

We guarantee all our products against manufacturing faults and defects throughout their normal lifespan, with a maximum guarantee period of three (3) years for harnesses, for ice axes, ice screws and crampons. Life expectancy is highly dependent on the frequency and the conditions of use and storage. Damage to the product can greatly reduce its useful life and could require retiring it during its ­first use. Factors that may signi­ficantly reduce lifespan are: falls, gear dropped from height, abrasion, extreme temperatures, prolonged sunlight, corrosion, and chemical exposure. Retire your product if subject to a signifi­cant fall, if you have doubts about its usage history or condition, or if it fails any inspection points.

We do care and bring a lot of attention on the quality of our products. We would like to apologize for the issue. We will ask you to send us an email and provide us with as many details as you can to document your issue. Once submitted, our customer service will review your claim and come back to you within 72 hours with a solution (repair, exchange or credit note).

We’re doing our best to get back to you as fast as possible. It will depend on the issue you encountered and solution we’ll bring to you. We’ll provide you with regular updates on the status of your claim.

We do care about the quality of our products and we’ll do our best to find a solution to your problem. If the issue isn’t guaranteed but product can be repaired, we’ll inform you. Repair and transport fees will be at your charge though. Please get in touch by email with us so that we can have a look at your claim.

You can find some spare parts on our website like crampons accessories or ice screws caps. For any other needs, please get in touch with us by email: warranty.eu@blueice.com.

Failure or damage caused by improper use, carelessness or resulting from normal wear and tear or cosmetic issues which do not affect the functionality of the product are not covered by warranty such as:

• Rips, burns, holes, perforations or cuts
• Scratches, stains, discolouring or shadowing
• Personal repair or product modification or update or use of non-original spare parts.

If damages are due to normal use or your error, unfortunately, they
are not covered by the warranty. However, we offer you the option to
have your product repaired at a reasonable cost through our repair
services. Before any intervention, a quote will be provided for your
approval. Please note that only clean and well-maintained products will be accepted in our workshop. Once the quote is approved, payment of the agreed amount will be made via bank transfer or PayPal. A detailed invoice will then be issued, along with a work order to be placed in the packaging of the product to be repaired, as well as a return label for its shipment. We invite you to consult our pricing grid for more details.

Repair time / Hourly cost : 0,5h / 25€ - 1h / 50€ - 1,5h / 75€ - 2h / 100€ - 2,5h / 125€

The repair time may vary depending on the nature of the damages and
the workload of our workshop. This specific timeframe will be provided
on the work order you receive upon approval of the quote. We strive to
process each repair as quickly as possible while ensuring quality work.
Thank you for your understanding.

Many repairs can be done by yourself, which can often be more cost-effective and faster. We offer a wide range of spare parts such as buttons, zippers, elastic cords, and more. To order these parts or get advice on repairs, you can contact our after-sales service by email at the following address: warranty.eu@blueice.com.com for Europe or warranty.us@blueice.com for the United States. Delivery of parts is free. Feel free to contact us if you have any questions or need assistance with your repairs.

We are committed to extending the lifespan of our products and doing everything possible to repair them, regardless of their age. However, it is important to note that our stock of spare parts compatible with products dating back 5 years or more is limited. Additionally, in some cases, repairs may be too complex or costly. We believe in the importance of common sense in these situations and will guide you towards the best possible solution for your repair needs. For hygiene reasons, please note that only clean items are accepted, and some items, depending on their condition, may not be repairable.

Yes, all repairs carried out by us are covered by a 2-year warranty. In case of a repair defect, you have the option to return the product to us, and we will repair it free of charge.

While visiting our website, on the product page, you can select the size or color which is out of stock then enter your email into the provided field then click on the “be notified when available”. You be notified automatically by email when the product is back in stock.

You can find the nearest store on our dedicated page here. You will be able as well to filter by product category (bags, ice tools, ice screws, crampons or harnesses).

A PPE is a personal protective equipment, hold or worn by an individual for protection against one or more safety hazards. EU has defined 3 categories of PPE (Category 1 -Lower risk hazards, Category 2 – Serious risks and Category 3 – Fatal or higher risks) and standards that manufacturers have to comply with. At BLUE ICE, we manufacture products which fall under those categories: webbings and slings, crampons, harnesses, ice-screws and ice-tools. All our products comply fully to EU standards and for which we have received certifications of conformity (you can find conformity declaration on each product page on the website).

The user is responsible to inspect his material before using and/or wearing. Always inspect mountaineering/climbing equipment before each use for:

• Dents, cracks, deformations,
• Excessive wear and/or dulling,
• Abnormal play between components,
• Severe Corrosion.

If any of the above are found, discontinue use and retire the equipment. Destroy retired gear to prevent use.

You can easily find and download the instructions of your PPE on each product page on the website www.blueice.com

Clean and dry your equipment if needed. Store in a clean and dry environment away from direct sunlight, heat sources, chemicals or corrosives.

The best way to clean your backpack is to hand wash it with mild soap or detergent, to use a soft bristled brush to remove dust and stain, rinse and air-dry. We do not recommend machine washing and air drying as it can remove coating and damage the exterior fabric.

Let crampons fully dry before long term storage. Never store while still damp or wet. Store in a clean and dry environment away from direct sunlight and heat sources. Transport with precaution due to sharpness of teeth. Keep away from sharp or abrasive objects, chemicals, corrosives, animals, and children. DO NOT expose to temperatures above 80°C (175°F) or below -40°C (-40°F). Only sharpen teeth with a hand fi­le. Do not use a grinder as it may overheat and weaken them. A tooth must not be below 2 cm height. Make sure all the teeth are in contact with a flat surface when set on a boot. Super­ficial rust is acceptable and does not compromise the integrity of the tool. To remove the rust, use a cloth and lightly lubricate the tool with a rust inhibitor or grease. Never modify or try to repair broken equipment by yourself. Effect of moisture and frost: For the main strap, UHMWPE fabrics will stiffen in sub-zero conditions. When wet, UHMWPE main strap could be harder to handle. UHMWPE has a low melting point (140°C) and low friction coefficient (slipperiness), compared to nylon and polyester.

Let ice screws fully dry before long term storage. Store in a clean and dry environment away from direct sunlight and heat sources. Transport with the tip protector installed to prevent damage to threads. Keep away from sharp or abrasive objects, chemicals, corrosives, animals, and children. Only sharpen teeth with a hand ­file. Do not use a grinder as it may overheat and weaken them. Super­ficial rust is acceptable and does not compromise the integrity of the ice screw. To remove the rust, use a cloth and lightly lubricate the tool with a rust inhibitor or grease. Never modify or try to repair ice screws.

We do recommend handwashing rather than machine washing which can damage fabric and webbing of your harness. Stains can be cleaned with a soft bristled brush, rinse thoroughly and air-dry.

This product is made in part of multifilament UHMWPE. While this material offers an excellent weight to strength ratio, it is vulnerable to heat: It’s melting point is of about 140°C. Do not expose to temperatures above 80 °C (175 °F) or below -40 °C (-40 °F). EFFECT OF MOISTURE AND FROST The webbing on these harnesses will stiffen in sub-zero conditions. When wet, webbings could be harder to handle. Take precautions in a cold and/or wet environment.

Please visit our fitting page HERE to find the most appropriate pack size.

The harness should perfectly sit on the waistline, belay loop should be facing and centered, gear loops placed on both waist sides. You should adjust the leg loops knowing that you should be able to slip a hand between you thigh and the harness. You can measure your waist and thigh circumferences and refer to the SIZE CHART that you will find on each product page. If the measurement corresponds to the superior value, take a size up. If the measurement matches the lowest value, take a size down.

You will find sizing information on each product page for Falk, Hummingbird, Bluebird and Blackbird.

You will find here an explanatory video HERE.

For further explanations, see below our instructions:

We do accept most common payments methods: Credit Card, Visa, Mastercard and Paypal.

Once your order has been dispatched, you will receive your invoice by email.

Yes, you can shop with total peace of mind. Payments by credit card are provided by our partner Stripe, PCI level 1 Service Provider, which is the most stringent level of certification available in the payments industry. More info on our payment methods page.

To use a discount code on your BLUE ICE order, first add the product(s) you would like to purchase to your basket and at the checkout phase, please enter your discount code in the "Discount code" text field provided and then click "Apply". Please note that you cannot add several discount codes to the same order.

Once you have registered to our newsletter, you will receive an automatic email with your code.

Please note that despite our efforts to make it delivered to your inbox, it may happen that our email has been delivered to your junk. If you have checked your junk emails and you can’t still find it, please contact us by email: info.eu@blueice.com

Refund will be made upon receipt of your parcel. You will receive your payment within 7 working days after receiving your parcel on the credit card used for the purchase or Paypal if you choose this payment at first.

The BLUE ICE Pro Program is a membership program for qualified professionals. Membership is by application only and all members need to reapply/requalify annually to continue membership and access. Membership is not guaranteed and can be revoked at any time. If you are interested in applying, please email us a copy of your valid certification or professional card to sales.eu@blueice.com

After your application is approved, you will receive an email from us confirming that your pro account is active. Then, you can LOG IN to blueice.com with your e-mail address and your personalized password and pro pricing will display automatically.

Your credentials are your email and password. If you don't remember your password, please click on the “Forgot your password?" link. If you weren't able to retrieve your details, please contact us by email: sales.eu@blueice.com

To benefit from our preferential prices, you should have created a pro account with us. Make sure to log-in with the credentials you provided at account creation.

If you changed/updated your e-mail address after registering, you will need to use the more current e-mail address. Check for extra spaces before or after the e-mail address when it is entered, or copy/pasted.

If you are logged in but prices still do not display, try to log off and log in again and clear your browser cache. If the problem persists, please contact us at sales.eu@blueice.com.

Renewal: Your pro account must be annually renewed. If it has been some time since you’ve used your account, your account may have been expired and it’s time to renew. Begin by submitting a new application using your work e-mail address and following the instructions.

IMPORTANT: E-mails from BLUE ICE can be blocked by SPAM filters. Please make sure to add all BLUE ICE emails to your “safe” list to receive account information, new BLUE ICE product details and Pro promotions.

No, your account is for your use only. Any purchasing of gifts will result in the immediate cancellation of your account. You will be notified if there are any promotions that would be an exception to this rule.

The Pro Program is currently available world wild as long as you can prove us you're an active mountain Pro. However some specific rules may be applied in some specific country out of European zone, so please contact us if you're not a pro in Europe.

All pro returns MUST be done through the Pro Purchase Program. You may not return anything bought through this program to any BLUE ICE Dealer.

Follow these steps for all pro returns:
Please fill out and include the invoice that was found within your package. If you have lost our shipping invoice please go to the Returns page for instructions.

Send Returns to:
BLUE ICE EUROPE PRO RETURNS
336 Route du Nant Jorland, 74310 Les Houches, France

DO NOT return Pro purchases to BLUE ICE Dealers. This is considered abuse of the Pro Purchaser Program and will result in termination of your Pro privileges.

We love to hear your feedback, good or bad. Submit reviews, pictures and/or video to info.eu@blueice.com

We will send out a notification email to let you know when it is time for you to renew. Please make sure to supply us with all the information we ask for, as our pro qualifications may change.

Please review our WARRANTY section.

Your account may be terminated if any of them are violated:

• Your pro account is for you and meant to outfit you for the work that you do. Please do not purchase gifts or buy gear for others. If someone admires your BLUE ICE gear (clients, friends or family), please refer them to our BLUE ICE website or dealers.
• You must make all purchases; anyone else cannot place orders for you. Exceptions may apply if approved by the pro team.
• Exchanges and returns must always be processed through our structure. Returning product at BLUE ICE dealers is prohibited.
• Membership in this program should be considered a privilege and never a right or entitlement; this is a partnership of mutual respect.

Pro Warranty

As a BLUE ICE Pro, it is understood that you use your products in harsher climates, more often and are much more demanding of our gear. This means that damage due to wear and tear will happen at an accelerated rate. We reserve the right to deem returned products from seasons-past damaged due to normal wear and tear and will contact you about repair possibilities.

You can simply subscribe to our newsletter HERE to be the first in the know about our new products, our sales and special events.

We’re disappointed to see you leaving. You only have to click on the unsubscribe link at the bottom of our most recent newsletter and you will be automatically removed from our mailing list.

Thank you for your interest in our brand. Please send us an email to media.eu@blueice.com and we will come back to you.

Thank you for your interest in our brand. Our marketing will be happy to assist. Please send us an email to media.eu@blueice.com and we will come back to you.

Thank you for your interest in our brand. Please send an email to our sales team and they will come back you within 72 hours.

Thank you for your interest in our brand. We received a lot of sponsorship requests and we try to answer all of them. We will ask you to send an email to our marketing team and we will contact you if your application has drawn its attention.

We encourage you to visit our employment page. You may also visit our Linkedin page to learn more about our company and job openings.

We are aware that as a brand we do not have a neutral impact. However, the preservation of the environment has been in our DNA since day one. We have a duty to protect our playground so that future generations can inherit it in the best possible condition. At our scale, we strive to integrate environmental responsibility into all levels of our business. For example, we are a member of 1% for the planet and, as such, we donate 1% of our profit each year to CREA Mont-Blanc and Mountain Wilderness. In addition, the Mont-Blanc Base Camp, the headquarters of BLUE ICE EUROPE was designed in compliance with the RT2012 standard. Our staff adopts daily actions to reduce our footprint: carpooling, use of recycled paper, creation of a participatory vegetable garden and a compost system, etc. Finally, our products are extremely robust, guaranteed for life and repairable, we favor robustness over disposable. We drastically reduce the use of plastic and polybags and favor recycled and recyclable materials. We also work a lot on our packaging, POS, goodies, etc. in order to have a positive social impact while minimizing our environmental impact. We favor materials sourced locally and/or recycled and/or upcycled and we produce locally when possible.

A large part of our products are safety equipment, so our priority remains to design the most robust, efficient and reliable products possible. However, we try to integrate eco-design at each development stage of our products, when it does not interfere with their final quality.

While trying to be the most responsible in our choices at all levels, in the case of production, we favor above all the places where the level of expertise is the highest.

Chamonix is ​​a world mountaineering spot, an ecosystem has been built around mountain practices. Industries and know-how are available nearby. Our American office is based in Salt Lake City, which also brings together the knowledge and services of mountain-related industries. Thus our European and American development offices are at the heart of skills, practices and playgrounds, which allows us to have the best facilities and talents.

These 2 destinations are at the heart of the playgrounds of our practices (mountaineering, climbing, mountain skiing, etc.). This allows us to easily test our products, immediately, nearby, without having to travel far. This also allows us to be at the heart of the communities of mountaineers, skiers and climbers that populate these destinations. We are thus closer to their expectations, their needs and can take advantage of a good panel of demanding testers!